. . . do something about it that nobody expected and the team will do it all!
Each and every one of us has the opportunity to be a leader at different times of our lives, whether it’s a leader in our business, our home or our community. The challenge for many of us is that we don’t have the fortitude to step up to the plate to become the type of leader that people trust. This true story below is an inspiration to anybody ready to make real changes in their life.
As a regional manager at a major brokerage firm, Michael had been working on his own leadership skills for several years, but despite his efforts, his retail branch region had been consistently ranked last or second to last in his company’s employee opinion survey, and in this rare company where surveys are taken seriously, the results are published and ranked and this was bad news for Michael’s career. He was losing his credibility as a manager.
Then he had the epiphany.
Even though the surveys specifically reflected the views of front-line branch employees whose lives were affected by their immediate supervisors, Michael assumed that he was the problem, not the supervisors. Just allowing himself that realization was a risky endeavor: suddenly, responsibility rested squarely on Michael’s already sore shoulders, the ‘blame game’ was no longer an option, and he launched himself irrevocably into do-or-die mode. Then he cranked up the risk factor one more notch.
He gathered his management team together, stood up in front of the conference room and said, ‘I’m screwing up; the numbers show it, so I want you to tell me what I’m doing wrong and what I need to do to improve’.
‘I’m going to leave the room,’ he went on, ‘and I’d like you to get very specific and write down your ideas on flip-chart paper. When I come back, we’ll talk through each item.’
And he walked out.
A half-hour later he came back and knocked on the door.
‘We’re not done yet,’ they said.
Finally, after ninety minutes, they let him in. All the walls were covered in flip-chart paper: list after list of suggestions for his personal improvement as a human being. He kept his balance, took a deep breath and proceeded to:
‘Accept What You Hear and Show It’
Michael knew that his reaction in that moment would make or break the whole exercise, as well as his personal credibility. So he took a radical approach and responded authentically.
‘I’m really disappointed,’ he said, ‘in myself and I had no idea there’d be so much.’
He didn’t defend, justify or make excuses. All he did was ask some questions to make sure he fully understood each item and then they talked together for the next couple of hours. Imagine the intestinal fortitude that Michael needed to keep that conversation going for that long. ‘And another thing, boss’ was said more than once, I’m sure.
And then, at the end of the day, with rolls of flip chart paper tucked under his arms and a pounding sensation behind his eyes, Michael looked at his team and said two words straight from the heart:
Michael told me, that night and the next couple of days, were the most difficult of his entire career. He was devastated and overwhelmed by the severity of the feedback and the immense challenge to follow through. He recovered from the initial shock and went on to do something about it that nobody expected.
Michael started at the top of list one, item one and start fixing them all. But they saw him try and he proved through his own actions that the session hadn’t been a consultant-assigned exercise that he had been forced into tolerating.
The next round of business surveys ranked Michael’s organization second from the top in the entire company, with jumps of eighty to ninety percent in some performance measures. That’s a radical leap no matter how you look at it, but the funny thing is, the improvement had relatively little to do with Michael’s follow-up actions.
It had everything to do with his team.
There is no “I” in team, but there is in w”i” n ; If you’re not in it to win it, you not part of the problem, you are the problem. On this earth, there is no room for second best. You might stay at the top for a while, but what will keep you there?
Jas 4:10 “Humble yourselves in the sight of the Lord, and he shall lift you up.”
1 Pet 5:5 “Likewise, ye younger, submit yourselves unto the elder. Yea, all of you be subject one to another, and be clothed with humility: for God resisteth the proud, and giveth grace to the humble.”
1 Pet 5:6 “Humble yourselves therefore under the mighty hand of God, that he may exalt you in due time: ….”